随着全球基础设施建设的不断发展，二手挖掘机的需求日益增长。上海挖百万二手挖掘机凭借专业的服务和丰富的经验，成功帮助国内外客户完成多项大型采购项目。本文将分享一个真实的客户案例，展示我们在二手挖掘机出口过程中的专业能力和客户满意度。

With the continuous development of global infrastructure construction, the demand for used excavators is increasing. Shanghai Wa Baiwan Used Excavators, with its professional services and extensive experience, has successfully assisted both domestic and international clients in completing major procurement projects. This article shares a real client case, showcasing our expertise and client satisfaction in the used excavator export process.

客户背景

Client Background

我们的客户是来自非洲的一家大型建筑公司，专注于公路和桥梁建设项目。由于项目需求，该公司急需采购一批高质量的二手挖掘机，以满足施工进度要求。通过网络搜索和对比，他们选择了与上海挖百万二手挖掘机合作。

Our client is a large construction company from Africa, specializing in road and bridge construction projects. Due to project demands, the company urgently needed to procure a batch of high-quality used excavators to meet construction deadlines. After searching and comparing online, they chose to partner with Shanghai Wa Baiwan Used Excavators.

需求分析与设备选择

Needs Analysis and Equipment Selection

需求分析：客户需要10台性能良好、价格合理的二手挖掘机，要求品牌为卡特彼勒或小松，设备状态良好，能够立即投入使用。

Needs Analysis: The client required 10 used excavators in good condition and reasonably priced, preferring brands such as Caterpillar or Komatsu. The equipment needed to be in good working order and ready for immediate use.

设备选择：根据客户需求，我们迅速在库存中筛选出符合要求的设备，并提供了详细的设备清单和性能报告。客户最终选择了5台卡特彼勒320D和5台小松PC200-8二手挖掘机。

Equipment Selection: Based on the client's needs, we quickly filtered through our inventory to select suitable equipment and provided detailed equipment lists and performance reports. The client ultimately chose 5 used Caterpillar 320D and 5 used Komatsu PC200-8 excavators.

设备检查与质量控制

Equipment Inspection and Quality Control

在客户确定设备后，我们安排了专业的技术团队对每台挖掘机进行全面检查，包括发动机、液压系统、履带、操作系统等关键部件。所有设备均通过了严格的质量检测，确保符合客户要求。

After the client confirmed the equipment, we arranged for a professional technical team to conduct comprehensive inspections on each excavator, including key components such as the engine, hydraulic system, tracks, and operating system. All equipment passed strict quality inspections to ensure they met the client's requirements.

出口流程与物流安排

Export Process and Logistics Arrangements

获取出口许可：我们协助客户准备并获取了所有必要的出口文件，包括出口许可证、商业发票、装箱单、原产地证书和检验报告。

Obtaining Export Licenses: We assisted the client in preparing and obtaining all necessary export documents, including export licenses, commercial invoices, packing lists, certificates of origin, and inspection reports.

物流安排：根据客户的需求，我们选择了海运方式，并与专业的物流公司合作，安排了设备的装载和运输，确保设备安全、准时到达目的地。

Logistics Arrangements: Based on the client's needs, we chose sea transportation and collaborated with a professional logistics company to arrange the loading and shipping of the equipment, ensuring safe and timely delivery to the destination.

交付与售后服务

Delivery and After-Sales Service

设备交付：所有设备顺利通过了海关检查，并按时运抵非洲港口。客户在验收设备后，对设备的状态和性能非常满意。

Equipment Delivery: All equipment successfully passed customs inspections and arrived at the African port on time. The client was very satisfied with the condition and performance of the equipment upon inspection.

售后服务：为了保证客户的使用体验，我们提供了全面的售后服务，包括技术支持和设备维护建议。客户在使用过程中，如遇到任何问题，均可随时联系我们获取帮助。

After-Sales Service: To ensure the client's user experience, we provided comprehensive after-sales services, including technical support and equipment maintenance advice. The client could contact us at any time for assistance if any issues arose during use.

通过这个案例，我们展示了上海挖百万二手挖掘机在出口流程中的专业能力和客户至上的服务理念。如果您有二手挖掘机的采购需求，欢迎联系我们，我们将竭诚为您提供最优质的服务！

This case demonstrates Shanghai Wa Baiwan Used Excavators' expertise in the export process and our customer-first service philosophy. If you have used excavator procurement needs, please contact us, and we will be happy to provide you with the best service!

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